Questions related to photo upload

What constitutes as a good photo

1. Make sure your photo has good lighting – enough to see the details of your furry (or non-furry) friend’s face, but not so much that their face is too bright to see.

2. A head-on shot is preferred –  Make sure that you get the full face in the photo, including both ears. If only half of your pet’s face is showing, only half of its face will be on your product!

3. Avoid blurry photos – the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.

Can I upload something other than a dog or a cat?

Absolutely! We like to encourage our customers to upload pictures of pets, humans, cars, and even logos, too! We have several patterns that aren’t specific to just cats or dogs. If you have any special instructions for us, leave them in the note section during checking out!

Can I see how my product will look before it arrives?

Unfortunately, we can’t provide you a photo of your order before it's ready because our designers have to personally set up your image and crop out your pet’s face. However, we ensure you that all orders are fulfilled with love and patience. If there are any issues during the final output, we’ll send you an email regarding the same.

Ordering and Payment

What is your refund & cancellation policy?

Due to the nature of our products, we do not offer refunds. However, if you're able to inform us within the same day of placing the order and we haven't begun the fulfilment process, we'll be able to initiate a full refund for your order.

What payment options are available?

We accept all major Credit and Debit cards as well as most payment services. Our payment gateway is designed to ensure a smooth checkout for our customers

If there is a problem with the product delivered, will I get a refund?

Yes! If we fail to deliver what we promised you, we will initiate a full refund or replacement for the order. Please email us so we're able to assist you.

How long does it take for the product to be delivered?

Your one-of-a-kind order might take several business days to be delivered.

We take up to 3 days to produce and pack your order and depending upon where you live in India, it stays in transit for another 2-3 days.

Please note: Shipping time might vary state-to-state and could be affected by public holidays. For live updates on your order, feel free to reach out to us via E-Mail or Instagram.

Product Related

How do I know if the size will fit me?

Our socks are a “one size fits all”. They are considered a unisex size ranging from a Women’s US size 5 up to a Men’s US size 13. All socks are crew-style socks and come up to mid-shin on the average adult. We do not offer youth size socks. 

What are the socks made of?

Our socks are made of 61% Polyester, 27% Nylon, 8% Cotton, 4% Spandex.

How should I wash the socks?

For our socks, machine-wash them inside-out with cold water and tumble dry on low heat or line dry. Using a mild detergent and avoiding the use of fabric softener and dryer sheets will allow for long-lasting results. These instructions are for the best result possible. Washing our socks with like colors as you normally would your other clothing will not affect the quality of your socks in any way.

Have a question? Let us help!

Your can also reach out to us via Instagram or Mail!

We usually take between 12-24 hours to respond back. For faster replies, leave us a message on Instagram.